Notice a strange debit on your bank statement, from Vendcell?

Concerned your card was charged the full $15 amount?

Are you concerned your card was charged the full $15 amount?

How does the Pre-Authorisation work?

When using our payment system at a self serve wash bay, Vendcell confirms with your bank, by way of a “pre-authorisation” that a maximum amount $15 is available when you tap your card. This transaction is “pending” and within 24-48 hours, your bank will release these funds.

How much will I be charged?

An initial credit of $15 is uploaded to the wash and you will only be charged for the time used prior to pushing the stop button. Please allow up to 48 hours for this transaction to be processed and appear on your bank statement.

Does your bank statement look like this?

Vendcell charge will be for a credit or debit card purchase through a vending machine, car wash, laundromat, dog wash or other similar machine. We essentially act as the middle-man between yourself and the operator, taking electronic payments on behalf of the business by using our secure, state-of-the-art technology.

Can I get a refund?

Hopefully, the above information will make sense and, if you came seeking a refund, you will most probably have changed your mind about that. However, if you are still confused about where this payment could have come from, we’d advise you to contact us directly so we can talk in more depth about what the payment could have been related to, as well as your options.

Moving forward, we’re taking further steps to avoid confusion

Our goal is to introduce different types of payment information that will appear on your statement, depending on the service used. For instance, Circum-Laundromat, Circum-Car Wash and Circum-Vending Machine may go some way towards helping clear up any confusion quickly and effectively.

There really is nothing to worry about!

If you’ve seen a charge from Vendcell appear on your credit or debit card statement and are wondering what it’s for, there’s no need to panic – it’s not an error. Vendcell handle the processing of cashless transactions made for a range of products and services all over Australia. You may have recently used your credit or debit card when visiting a car wash, dog wash or laundromat. Or you may have made a purchase at a vending machine for a cool drink, snacks or tobacco. Perhaps you have enjoyed time in a relaxing massage chair. These transactions will be identified by the narrative Vendcell.